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C-09-22/23-552: Bargaining Unit members in
NJ VPS (Large Business) office are not receiving training
needed to perform work assignments. Status: Pending;
*Denied 8/18/10, Closed 9/23/10
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C-09-22/23-553: This is an ongoing issue and
pertains to the company not permitting employees to utilize
Closed Time when they work on a holiday. Status: *Pending
company response
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C-09-22/23-554: An ongoing issue pertaining
to the company not permitting employees to utilize flex time
on a holiday. Status: *Pending company response
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C-09-22/23-555, Tech Change*, is based
on the company’s implementation of a new technology eID
Verifier Credit Screening ID Authentication without proper
notification to the Union. Status: Pending; *Denied
8/18/10, Closed 1/5/11
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C-09-22/23-556, Tech Change*, is based
on the company’s implementation of the IVR Identification in
CoFEE technology without proper notification to the Union.
Status:
Pending; *Denied 8/18/10, Closed 1/5/11
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C-09-22/23-583, Tech Change*, is
implementation of the IP Agent Technology without proper
notification to the Union. Status: Pending;
*Denied 8/18/10, Closed 1/5/11
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*Note:
for the Tech Change grievances, the Union has also submitted
Technology Change letters to the company requesting that the company
and the Union schedule a Technology Change Committee meeting to
address all of these issues. The Union has reiterated in these
letters that the company did not provide the Union with six months
advance notification of the specific technology changes as required,
which is in violation of the contract.
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C-08-22/23-194 & 195, the company is
permanently assigning CSRs to perform lower title work.
Status: Arbitration scheduled for 1/28/10. (*Second
date was scheduled for 6/7, cancelled by Union, witness on
disability.) First hearing held, second hearing date will be
1/12/11; *Cancelled, Not Scheduled.
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C-08-22/23-510, the company is forcing
Medically Restricted Consultants to work specific hours and in
offices where they are not permanently assigned. Status:
Arbitration scheduled for 2/10/10. (*Cancelled,
Not scheduled.)
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C-07-22/23-420, the company use of the
Reflect Observation Tool (ROT) sic. Status:
Arbitration scheduled for 3/17/10 (*and
3/18/10; Closing briefs were to have been submitted by 6/11/10)
DENIED by Arbitrator Tener on 8/18/10 (CLOSED).
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C-08-22/23-361, the company is refusing to
have the 2008 CBA printed by a Union printer and have the 8/1/10
wage schedules printed in the contract. Status:
Arbitration scheduled for 3/25/10 (*briefs
submitted by attorneys on 6/7/10) Hearing was held; Pending; *DENIED
by Arbitrator 11/18/10 (Closed).
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C-07-22/23-184, the use of FiOS hand held
devices aka Spot Tool by FiOS door-to-door vendors. Status:
Arbitration scheduled for 7/13/10. *This hearing was adjourned,
rescheduled to 10/28/10; *Hearing Cancelled, not rescheduled.
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C-08-22/23-430, the company is forcing
employees to work on Designated Holidays in violation of the
contract. Status: Arbitration scheduled for
8/31/10. (*Cancelled,
Not scheduled.)
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C-06-22-/23-352, 353, the company created a
specialized BSBC billing queue resulting in the denial of sales
opportunities and unfair and unequal treatment. Status:
Not scheduled
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C-09-00-140, 141, the company unilaterally
implemented the “Associate Workplace Attire Guidelines” and the
“Business Attire Guidelines”. Status: Not scheduled
*(Scheduled for 11/4/10);*Settled, pending clarification
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C-09-22/23-498, in CFS, the company is not
following the Evaluative Observations Process and Procedure outlined
in the Evaluative Observations Letter of Agreement. Status:
Not scheduled *(Scheduled for 12/3/10); *Meeting held 12/3/10,
two more meetings need scheduling
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C-09-00-130, Inclement Weather – new
Disciplinary Step Program Status: Not scheduled
*(Scheduled for 2/3/11);*Settled 2/16/11, pending clarification
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C-10-22/23/-021,022, company-prorating DCPR
(Closed Time) when employees do not work full tour. Status:
Not heard *(Presented on
2/23/10, pending possible settlement)
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*C-10-22/23-144,
company has a redirect queue that is staffed by CWA Bargaining
Unit members that perform the same work and receive different pay
treatment (Hamilton, Teaneck & Madison (Consumer Redirect Queue)
Status: Scheduled for 6/24/10
* (Pended by company);Denied
9/15/10, Time protected
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*C-10-22/23-145,
company is violating the contract by not having employees pick
vacation by Title and Office on a Net Credited Service basis
(Hamilton, Teaneck (Consumer Redirect Queue) Status:
Scheduled for 6/24/10;*Denied 9/15/10, Time protected
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*C-10-22/23-146,
Implementation of IEX Technology in violation of Article II
(Technology Change Committee) of the contract. Status:
Scheduled for 6/30/10;*Heard 6/30/10, Denied 9/28/10, Closed
1/5/11
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*C-10-22/23-307, company is using the IP
Agent/ACD to distribute calls to CWA Bargaining Unit members based
on call types and programmed worker skill sets in violation of the
COB. Status: Not Scheduled *Pended by company
8/17/10;*Denied, Pending Legal Opinion for arbitration, Time
protected
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*C-10-22/23-358, company canvassed a
pres-selected Group of CSSC Consultants to fill BSBC position in
violation of Article 2 and past practice. Status: Not
Scheduled; *Presented 10/29/10, Denied 2/3/11, Time Protected for
Appeal
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*C-10-22/23-359, company is violating Article
116 by not allowing employees in CFS to select tours on the basis of
Net Credited Service. Status: Not Scheduled;*Presented
10/29/10, Denied 2/3/11, Time Protected
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*C-10-22/23-360, company allowing employees
to work less than a normal tour or half of a normal tour while
alleging employee is on Leave of Absence in violation of the
company’s Leave of Absence Policy and the contract. Status:
Not Scheduled;*Presented 10/29/10, Denied 2/3/11, Time Protected
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*C-10-22/23-361, company sells Unpaid Time to
employees in the CFS while continuing to send calls to Vendors in
violation of the purpose and intent of the 2008 MOU. Status:
Not Scheduled;*Presented 10/29/10, Denied 2/3/11, Time Protected
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*C-10-22/23-398, management is performing
bargaining unit work in the BSBCs and CSSCs, taking over calls to
close a sale. Status: Not Scheduled;*Presented
10/20/10, Denied 2/21/11, Time Protected
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*C-10-22/23-399, the company implemented
changes to RAMP Job Briefs without prior notice to the Union, then
using new briefs to assign Force Administration Clerk job duties and
functions to bargaining unit members holding lower level positions,
while management is performing some of FA work. Status:
Not Scheduled;*Presented 10/20/10, pending company response
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*C-10-22/23-417, the company refused to pay
sales awards points and contest awards and prizes earned by CWA
bargaining unit members while still employed by Verizon before they
left the company payroll on or about September 5, 2010 with the
company EISP. Status: Presented 10/20/10, Denied,
Appealed for arbitration, Time Protected
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*C-10-22/23-489, the company has moved FiOS
Digital Voice accounts from the bargaining unit to a vendor in
violation of the contract and of past practice. Status:
Presented, 1/26/11, Pending company response
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C-10-22-22/23-492, the company is using the
IP Agent/ACD to distribute calls to CWA bargaining unit members
based on call types and programmed worker skill sets in violation of
the parties’ collective bargaining agreement, this is an ongoing
issue. Status: Presented 1/11/11, Pending company
response.
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*C-11-00-019, The company implemented a new
RAMP Job Brief for the position of Customer Service Clerk – LPC and
Did Not Notify the Union. Status: Presented
2/8/11, Pending company response.
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